Employment Opportunities

Part-Time Data Entry/Volunteer Clerk

Client: Northwest Assistance Ministries
Department: Meals on Wheels
Location: 15555 Kuykendahl Rd., Houston, TX 77090
Status: Part-time hourly, non-exempt
Salary: $12.00/hr.
Posted: 9/21/2017
Closing: 10/31/2017

Position summary:

This position is responsible for inputting client demographics and meal services provided into the state database, ensuring that all information is input correctly. Assist Program Coordinator in contacting and assigning volunteers for weekday meal service delivery.

Essential Duties and Responsibilities:

  • Enter client data and meal services into state database daily and assist in compiling monthly reports
  • Assist in contacting volunteers for weekday meal route delivery, assign volunteers to routes to ensure routes are fully staffed
  • Maintain a cohesive relationship with volunteers
  • Maintain client confidentiality and security of case information
  • Perform outcome evaluations as applicable.
  • Act as substitute meal driver for meal delivery if needed.
  • Ensure sanitation of related equipment is performed on assigned day.
  • Participate in all department staff meetings, staff events.
  • Other duties may be assigned.

Education and Experience Requirements:

  • High School diploma or GED.
  • Some college required.
  • Prior experience working with seniors and volunteers.
  • Excellent organizational skills and public speaking.
  • Proficiency in software programs such as Excel, Word, and database software.
  • Must have reliable transportation and a valid Texas Driver’s License in addition to a good driving record and insurance.

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Part-time Data Entry/Volunteer Clerk” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins, direct emails, or phone calls please.

*All applicants must be able to pass a background check.


Social Services Specialist

Client: Northwest Assistance Ministries
Department: Assistance/Emergency Basic Needs
Location: 15555 Kuykendahl Rd., Houston, TX 77090
Status: Full time hourly, non-exempt, 30hrs./wk
Salary: $12.00/hr.
Posted: 9/18/2017
Closing: 10/31/2017

Position summary:

The Social Services Specialist is responsible for assisting clients who are accessing services from the front desk of the Assistance Department.  This position applies professionally accepted best practices in a client centered approach.  The Social Services Specialist checks clients in, assists in providing client services, makes referrals to internal/external resources, maintains client files, and answers the Assistance Department front desk phone.

Essential duties and responsibilities:

  • Provide training to volunteers and interns as assigned to the Assistance Department front desk.
  • Require a detailed understanding of the important policies and procedures pertaining to the Assistance Department Front Desk.
  • Provide timely and accurate services to clients seeking assistance.
  • Ability to de-escalate irritated clients and recognize when to forward client to a supervisor.
  • Keep records or prepare reports or data information regarding client calls or visits.
  • Provide information or refers individuals or families for assistance.
  • Advise clients about SNAP, utility, homeless referrals etc, opportunities.
  • Submit reports and reviews reports or problems with supervisor.
  • Assist client with completing forms.
  • Answer phones calls routed to the Assistance Department front desk.
  • Identify community resources and supply that information to clients.
  • Proficient with the computer and Client Track.
  • Perform data entry, photo copy of documents for process of service.
  • Attend NAM staff meetings, staff events and fundraising activities as scheduled.

Other duties may be assigned.

Education and Experience Requirements:

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Must have dependable transportation, valid Texas Driver’s license and Insurance, clean driving record.

Computer skills:     

  • Database Software – required
  • Internet Software – familiar
  • Word Processing Software (Excel)-familiar
  • “Microsoft Office” Word – required

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Social Services Specialist” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins, direct emails, or phone calls please.

*All applicants must be able to pass a background check.


Billing and Coding Specialist

Client: Northwest Assistance Ministries
Department: Children’s Clinic
Location: 15555 Kuykendahl Rd., Houston, TX 77090
Status: Full time hourly, non-exempt
Salary: $13.50/hr.
Posted: 8/08/2017
Closing: 9/30/2017

Position Summary:

The Billing & Coding specialist is responsible for analyzing coding diagnoses, procedures and modifiers to troubleshoot and resolve billing and/or coding issues, rejection, denial and appeals.

Essential duties and responsibilities:

  • Works with Medicaid and all other governmental and commercial insurance carriers to resolve claims.
  • Review billing charges and other data for accuracy and potential reimbursement enhancement.
  • Obtain complete diagnosis information to ensure proper assignment of codes from applicable providers, clinic and support staff.
  • Complete insurance provider enrollment applications and agreements.
  • Handle sensitive and confidential information appropriately and in compliance with HIPAA regulations.
  • Respond to questions from staff, insurance carriers and clients.
  • Run, reviews, summarizes and interprets billing, reimbursement and accounts receivable reports.
  • Maintain proficiency with current coding guidelines.
  • Work collaboratively with clinical and health information systems staff as well as with Projects & Business Technology staff regarding billing/coding revisions in the electronic billing system.
  • Perform annual review of additions, deletions and changes to CPT, HCPCS and ICD codes.
  • Work as part of a cross-functional team to ensure all services provided are coded and billed in a timely and accurate manner.
  • Work with the EPIC implementation team to ensure the system is implemented properly and all applicable staff are properly trained.
  • Through extensive analysis of data, observations of clinical workflow and in consultation with staff, identifies opportunities to optimize capture of all billable services.
  • Provide advice on operational improvements to enhance efficiency of charge capture to reduce coding related denials and optimize overall reimbursement for all services.
  • Develop implement and manage processes to reconcile billed charges to scheduled visits, procedures and other sources of clinical and program charges.
  • Provide applicable data related to Key Performance Indicators (KPI).
  • Assist with the development of training programs and policies related to the Revenue Cycle.
  • Function as a resource and educator for the clinical and finance departments.

Other duties may be assigned.

Education and Experience Requirements:

  • One year certificate from college or technical school in billing and coding and 2 years related billing experience is required.
  • Internet Software
  • Inventory Software
  • Order Processing Systems
  • “Microsoft Office”, especially Word and Excel

Special Requirements:

  • Basic Life Support (BLS) certified
  • Annual proof of a negative TB skin test or a negative chest X-ray every 2 years
  • Basic Medical and Nurse Terminology

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Billing and Coding Specialist” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins, direct emails, or phone calls please.

*All applicants must be able to pass a background check.


Resale Warehouse Associate 

Client: Northwest Assistance Ministries
Department: Resale
Location: 2327 FM 1960 W., Houston, TX 77090
Status: Full-time hourly, non-exempt
Salary: $10.00/hr.
Posted: 8/08/2017
Closing: 9/12/2017

Position Summary:

The Warehouse Associate is responsible for maintaining the proper appearance of the facility and merchandise in order to encourage customers in support of our mission related services. This includes providing excellent customer service through the efficient management of donations. The ideal candidate would be able to employ an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Essential duties and responsibilities:

  • Greets donors, accepts donations and provides tax receipts.
  • Exercises discretion regarding acceptance and/or disposition of donated goods while maintaining donor relationship through attentive customer service.
  • Sort donated merchandise into designated areas.
  • Effectively sort, stack, store and process incoming donations in the appropriate workstations. Ensure that donations with multiple parts are kept together.
  • Operates trash compactor in a safe manner.
  • Works with other warehouse staff to ensure proper processing of donations through the store.
  • Facilitates the move of processed merchandise to sales floor.
  • Communicate and work with associates, customers, and volunteers in a professional and courteous manner.
  • Provide direction for volunteers and community service workers assigned to warehouse by management.
  • Monitors the warehouse, restrooms and other resale store areas to ensure organization and cleanliness.
  • Attend store meetings.
  • Attend required training classes as needed.
  • Comply with workplace safety procedures.
  • Adhere to all Company policies and procedures.
  • Other duties may be assigned.

Education and Experience Requirements:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Computer Skills – basic Internet

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Resale Warehouse Associate” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins, direct emails, or phone calls please.

*All applicants must be able to pass a background check.


THRIVE Financial Coach

Client: Northwest Assistance Ministries
Department: Learning Center
Location: 15555 Kuykendahl Rd., Houston, TX 77090
Status: Contracted Vendor – Part-time hourly, non-exempt
Salary: $15.00/hr.
Posted: 8/08/2017
Closing: 9/30/2017

Position Summary:

The THRIVE Financial Coach is responsible for providing  financial coaching services to clients of the Learning Center who are unemployed or underemployed and, are part of the THRIVE program, and/or receiving NAM services.

Essential duties and responsibilities:

  • Provide information in order to assist clients in resolving current financial situations, while building financial management skills for future stability in order to achieve their financial goals.
  • Work with clients to complete a very detailed financial assessment including: assist client in documenting a budget and provide strategies for budget improvements, help client access credit report/score, provide strategies for credit building, and document the client’s balance sheet and provide strategies for increasing net worth
  • Develop plans of actions and provide tools, resources, and accountability to the client to help them meet their goals
  • Understand other services offered by NAM, such as employment, basic needs, family violence counseling, and access to public benefits and connect the clients to these and to other services available through the THRIVE collaborative and other agencies.
  • Implement, coordinate and maintain documentation on the micro loan program.
  • Document client progress in Financial Coaching Workbooks and Client Track. Recording the outcome of clients accurately and in a timely manner.
  • Work with the Learning Center team to ensure that any changes to the client’s financial status, (i.e., new job, new benefit, credit score) is properly documented.
  • Coordinate monthly Financial Literacy classes and may conduct workshops as a means of outreach and education. These classes and workshops will be designed to meet the needs of the clients and community.  Workshop topics would be relevant to the mission of the Learning center, and may include topics such as: budgeting, savings, banking products, credit building, identity theft, and other financial matters.
  • Develop relationships with local financial institutions and community organizations in order to understand the needs of the community so that the program can provide products and services that fit the program.
  • Attend all regular United Way THRIVE partner meetings, NAM staff meetings, staff events and fundraising activities as required by the position.
  • Availability to work a flexible schedule including evening or Saturdays may be required based on class or event schedules.
  • Create a network of referral organizations to help you assist the client meet his/her goals (e.g. THRIVE network, local housing counseling agency, legal aid, etc.)
  • Maintain client information appropriately with regard to confidentiality and HIPPA requirements.

Other duties may be assigned.

Education and Experience Requirements:

  • Bachelor’s degree from a four-year college or university or one to two years related experience and/or training or equivalent combination of education and experience
  • “Microsoft Suite” particularly Word and Excel- required.
  • Internet search capability.
  • Must have a valid Texas Driver’s License and reliable transportation. 

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “THRIVE Financial Coach” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins, direct emails, or phone calls please.

*All applicants must be able to pass a background check.


Medical Assistant

Client: Northwest Assistance Ministries
Department: Children’s Clinic
Location: 15555 Kuykendahl Rd., Houston, TX 77090
FLSA Status: Full-time hourly, non-exempt
Salary: $13.00/hr.
Posted: 6/26/2017
Closing: 9/30/2017

Position summary:

The Medical Assistant is responsible for providing supportive patient care functions for an assigned clinical area, under the direct supervision of the Clinical Nurse Supervisor; Position will be responsible for ensuring the safety and comfort of patients and families according to legal, organizational and professional standards.  Proficient in pediatric vaccines, triage, newborn screens, and blood draws.

Essential duties and responsibilities:

  • Promotes quality patient care and customer service/satisfaction.
  • Effectively participates in planning and preparing for patient visits ensuring appropriate schedules, test results, and clinic specific requirements are available.
  • Rooms patients consistent with clinic needs while determining and documenting chief complaint and reason for visit, vital signs, medication list, allergies, smoking history and other information as required by clinic. Keeps patients informed of delays and progress of clinical appointments.
  • Performs hearing and vision testing, spirometry, point of care testing, specimen collection, equipment cleaning/reprocessing and other requested procedures.
  • Prepares and stocks rooms (daily/weekly) and clinic supplies in advance of clinic visit as well as cleaning rooms appropriately between patients.
  • Prepares and assists with routine and specialty procedures.
  • Schedules patients for follow up appointments or referrals and performs routine clerical duties for team and staff to include photocopying, scanning and faxing.
  • Communicate by telephone and in person with patients, performs screening as appropriate.
  • Responds to emergency situations.
  • Respects and maintains privacy and confidentiality per HIPPA guidelines.
  • Performs other duties as assigned.
  • Other duties may be assigned.

Education and Experience Requirements:

  • Must have successfully completed an accredited Medical Assistant training program.

Language skills:

  • Bilingual English/Spanish preferred.

Computer skills:     

  • Database Software
  • Internet Software
  • Inventory Software
  • Order Processing Systems
  • “Microsoft Office”, especially Word and Excel.

Special requirements (Certificates, Licenses, Skills, Special Machines):

  • Use/care of standard clinic equipment.
  • Basic Life Support (BLS) certified
  • Supplying annual proof of a negative TB skin test or a negative chest X-ray every 2 years

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Medical Assistant” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins, direct emails, or phone calls please.

*All applicants must be able to pass a background check.


Bilingual Therapist (Contract)

Department: Family Violence Center
Location: 15555 Kuykendahl Rd., Houston, Texas 77090
Status: Contract – 8 hours/wk.
Salary: Unpublished
Closing: 9/30/2017

Responsible for:

  • Working with Spanish-speaking adult victims of family violence in individual and family counseling.
  • Working with child/adolescent victims of family violence in individual and group therapy.
  • Ability to define therapeutic approach for each client.
  • All intake assessments needed to determine a client’s eligibility for therapy services.
  • All record keeping, data collection, telephone calls and scheduling necessary for clients.
  • Storage, maintenance, ordering and inventory of all therapeutic supplies.
  • Maintaining regular communications with FVC Director and Staff Therapist regarding scheduling and programming needs.
  • Actively participate in a monthly processing meeting with other contract therapists, led by the FVC Staff Therapist.
  • Staff all cases with Staff Therapist and/or FVC Director, including definition of problems and determining appropriate referrals, when necessary.
  • Flexible work hours as needed.
  • All other duties as assigned.

Education and Experience Requirements:

  • Master’s level degree and licensure in counseling field (candidates that have completed clinical hours and prepared for exam will be considered)
  • Bilingual (English/Spanish) required.
  • Experience in working with adult and child/adolescent victims of domestic violence.
  • Skilled in working with play, sand and art therapy materials.
  • Skilled in utilizing appropriate treatment models for targeted populations.
  • Excellent organizational skills and attention to record keeping.
  • Excellent verbal and written skills.
  • Proof of liability/malpractice insurance.

To Apply:

For consideration, please email your cover letter and résumé as an attachment to ctherwhanger@namonline.org with the job title “Bilingual Contract Therapist” in the subject line. No walk-ins or phone calls please.

*All applicants must be able to pass a background check.