Assistance Information and Helpful Resources

Northwest Assistance Ministries (NAM) offers a variety of programs and services to help families and individuals in need. NAM is also working with community partner programs and organizations to provide information, relief and recovery services to individuals and families in the aftermath of Hurricane Harvey.

Please refer to the links below for help in locating information, assistance and resources available for your area.

Disaster Relief Assistance

If you are in need of Disaster Relief Assistance, the first step is to complete a Relief Assistance Application and submit supporting documents to determine eligibility. Required documents include:

  • Completed Relief Application – English Application / Spanish Application
  • Photo ID
  • FEMA registration number
  • Proof of disaster impact (e.g., letters from FEMA, insurance, or the Red Cross stating there was damage to property or possessions; past lease for rental properties – NAM will call to confirm damages to rental unit)
  • Proof of income prior to the hurricane (pay-stubs)

You can email any questions you may have, along with your application and supporting documents to

For more information or to schedule an appointment, call (281) 885-4593.

The Assistance Program accepts clients living in the following 17 zip code areas: 77014, 77032, 77038, 77050, 77060, 77064, 77066, 77067, 77068, 77069, 77070, 77073, 77086, 77090, 77379, 77388 and 77389.

Applicants must reside in a zip code in NAM’s service area. Zip codes 77373, 77065 and 77084 have also been added for those in need of disaster relief assistance.*

*The map below includes disaster relief zip codes 77373, 77065, and 77084.

Those residing outside of NAM’s service area can call 2-1-1 available 24 hours a day, 7 days a week or toll-free at (877-541-7905).

Northwest Assistance Ministries
15555 Kuykendahl Road
Houston, Texas 77090-3651

NAM is extremely grateful for all the Relief for Neighbors efforts. To date NAM has provided relief services to more than 10,000 individuals and over 2,500 households. NAM is also a proud recipient of grant funding from a variety of businesses, foundations, the United Way, Mental Health America of Greater Houston, the Hilton Foundation, and the Hurricane Harvey Relief Fund established by Houston Mayor Sylvester Turner and Harris County Judge Ed Emmett managed by the Greater Houston Community Foundation.


  • Provided core necessities such as food, clothing, and cleaning supplies to 7,400 people.
  • Helped 2,703 individuals with recovery efforts such as rent or mortgage assistance, utilities, furniture and car repairs.

State/Regional and Federal Resources:


Individuals and business owners who sustained losses in a designated disaster area can apply for assistance by registering online at or by calling (800) 621-FEMA (3362). Registration with FEMA is the first step necessary to receive federal assistance.

For information about filing a flood claim, click here.

Houston Volunteer Lawyers

Houston Volunteer Lawyers is a non-profit service of the Houston Bar Association. They provide free legal services to low-income residents in Harris County by connecting them with volunteer lawyers who agree to handle their matters for free.

If you have been affected by recent flooding and are in need of legal help, there are representatives from both Lone Star Legal Aid and Houston Volunteer Lawyers who are available to provide information about how to access legal aid resources and answer basic questions.

For information and phone numbers click here.


2-1-1 Texas

2-1-1 Texas is a free help line answered 24 hours a day, seven days a week. 2-1-1 Texas is connected to nearly every service in the state, including government agencies, food pantries, career services, after-school programs, counseling services and many other state and local resources. For information about services in your area dial 2-1-1. If 2-1-1 does not work from your phone, call toll free (877) 541-7905.

2016-2017 Harris County Resource Guide for Youth & Families

This 2016-2017 resource directory, published by the Harris County Protective Services for Children and Adults, includes the most commonly used nonprofits, United Way, church and government resources available to the general public in Harris County. Some private, for profit services may be included if there is a lack of nonprofits for that service, or if they offer some free or specialized program to the community.

Emergency Assistance Resources – Harris County

List of available community resources in Harris County – you must call each agency to verify if funds are available and their requirements for assistance.

Emergency Assistance Resources – ALL Counties

List of available community resources in each county – you must call each agency to verify if funds are available and their requirements for assistance.

Homeless Resources:

If you or someone you know needs housing, please contact NAM’s Coordinated Access Assessor, Marcus Ferdinand at (281) 885-4567 to schedule an appointment.

NAM is a part of Coordinated Access services via the Interfaith Homeless Network (IHN) program and can assess homeless individuals within its service area to assist them in accessing the help they need.

Coordinated Access is a system-wide assessment and placement process of The Way Home, which helps determine the best housing option for every homeless individual.

For more information about Coordinated Access and homeless resources available, click here.

NAM Programs and Services:

Assistance for Emergency Basic Needs

Emergency assistance addresses basic needs including shelter, energy bills, clothing, transportation, prescription medications, and provides referrals.

If you are in need of assistance, the first step is to call the appointment line at (281) 583-5600 to schedule an appointment for an interview. An interview is essential to determine your family’s needs and which resources can best address those needs. Having an appointment will not guarantee qualification for financial assistance. Applicants must have a paid emergency expense or loss of income within the preceding 45 days.

The appointment line is open from 9 a.m. to Noon and 1:00 p.m. to 3:00 p.m. Monday through Friday. The line will be open during these times unless all available appointments have been filled.

Assistance – Housing Services

Housing Services at NAM is a comprehensive program to help families who are homeless or at risk of becoming homeless, and put them on a path toward self-sufficiency. Through a variety of foundations and government grants, Housing Services provides financial assistance with rent or mortgage, help finding affordable housing, case management, and referrals to address other needs. For housing assistance, please schedule an appointment by calling our Assistance Department at (281) 583-5600.

**The Assistance Program accepts clients living in the following 17 zip code areas: 77014, 77032, 77038, 77050, 77060, 77064, 77066, 77067, 77068, 77069, 77070, 77073, 77086, 77090, 77379, 77388 and 77389.

If someone does not reside within those ZIP codes, NAM staff members refer the individual to the neighboring agency that serves the area where he or she resides.

Children’s Clinic

NAM’s Children’s Clinic offers quality medical care to infants and children through age 18 for families who have Medicaid, Children’s Health Insurance Program (CHIP), private insurance, or who are self-pay/uninsured. The Clinic provides a full range of services, from preventative care to acute care.

To schedule a well-visit or non-emergency follow up appointment please call us at (281) 885-4630. Appointments must be made in advance.

Family Violence Center

The Family Violence Center (FVC) offers a variety of services to victims/survivors of domestic violence and sexual assault, including 24-hour hotline, telephone crisis counseling, emergency shelter, emergency food, clothing, transportation, medical assistance, professional counseling services for adults and their children, community outreach, information and referrals for battering intervention programs, as well as community and legal referrals. To access these services simply call the FVC Hotline at (281) 885-4673

Fifty Plus Senior Center

NAM’s Fifty Plus Senior Center offers a comprehensive array of services to seniors in northwest Houston. Every month, the program offers an exciting calendar of activities to choose from. There are cultural trips to the theater or museums; educational classes on money management, nutrition and safe driving; physical activities like yoga or line dancing; and games ranging from Mah Jongg to Wii bowling. There is an initial one-time fee of $25 dollars and a $1 daily fee to participate in activities.

60+ Cafe
Three days a week, seniors can also gather at NAM’s 60+ Cafe for a hot, nutritious lunch – free of charge. A tasty hot lunch is served from 11:30 to 12:30 on Mondays, Wednesdays and Fridays. Patrons of the 60+ Café must be at least 60 years of age and live in Harris County. Lunch is free, but reservations are required at least 2 business days in advance.

To RSVP, call Linda at (281) 885-4619 or Eva at (281) 885-4601.

Interfaith Homeless Network

The Interfaith Homeless Network (IHN) is open to any family who is homeless or transitioning from homelessness. This may include families served by NAM’s Housing Services, those referred by congregations or other local social service agencies, or families who contact NAM for assistance and meet certain criteria. For more information, please contact Karen Weakly, Manager of IHN/EBN at (281) 885-4650.

Joanne Watford Nutrition Center

The Joanne Watford Nutrition Center is a choice food pantry that operates much like a grocery store. Clients choose their own food from designated categories, including fresh produce, meat, dairy and frozen items. Through the Senior Food Program, low-income seniors also receive supplemental groceries each month. For food assistance, please schedule an appointment by calling our Assistance Department at (281) 583-5600.

Learning Center

NAM’s Learning Center offers various classes, including career and vocational training courses for individuals seeking further education for a better future. Classes are open to all Houston residents and are offered free of charge or at reduced cost. To register or for more information on any of the upcoming events please email or call the Learning Center Information Line at (281) 885-4616.

Meals on Wheels

Meals on Wheels delivers hot, well-balanced meals to the doors of seniors and other neighbors who are homebound because of disability or illness. By supporting their nutritional needs, this program helps participants maintain or improve their health, remain independent, and stay in their homes for as long as possible. For questions about receiving Meals on Wheels contact the intake line at (281) 885-4622.